Key Results:

• 35–40% container dwell time
• 20–25% storage & delay costs
• 2–3 days from clearance to delivery
• Full end-to-end shipment visibility

The Challenge

• Limited visibility across the supply chain
• Disconnected coordination between clearance, transport, and storage
• Bottlenecks between 2.8 and 2.52 facilities
• Containers sitting idle, driving up costs

The Solution

• Implemented end-to-end supply chain coordination
• Pre-booked transport and facility intake slots
• Aligned customs clearance with transport execution
• Introduced system-based tracking (NEO)
• Established multi-facility strategy to avoid congestion

The Results

• Eliminated delays between 2.8 and 2.52 facility transitions
• Improved delivery predictability across high-volume imports
• Strengthened cold chain compliance and product integrity

“This case demonstrates how better coordination, visibility, and planning can materially improve cost control and delivery performance across complex import programs.”
Christopher Lebon, MD — United Carriers APAC

Outcome:

A fully coordinated, scalable cold chain model delivering faster throughput, lower costs, and complete operational visibility across Australia.

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